We accept Visa and Mastercard ONLY and in USD (US Currency)
Our Shipping Methods
Standard Shipping on all orders to the continental 48 states is via USPS Mail. For all Canadian orders, they will be shipped out via Canadapost. WE DO NOT USE UPS OR FEDEX, DO NOT ASK US TO USE THESE METHODS UNLESS YOU HAVE AN ACCOUNT.
We Ship to APO/AFO Addresses
We ship to APO/AFO using USPS Mail. Please make sure that your address is complete. If possible also please include the full ZIP code including the routing number.
When will your order arrive
For In-Stock items: your order will arrive to you at most after 10 business days after your order has been processed by our billing department. Please be reminded that we are on the east coast and expected arrival date differs depending on your location. This estimate may be longer for orders placed after business hours, on Friday or on holidays. All orders placed on the weekend are processed on Monday. Please be reminded that we use USPS as our courier, if you do not believe us how long a parcal can take please go visit USPS.com and see it for yourself the ETA of arrival of certain parcel going from coast to coast. All parcels will be trackable, therefore you will know where it is at all time.
Tracking Your Order
When your order ships, you will be automatically emailed a tracking #. Please note that if your email provider has an active spam-blocker turned on, you may not receive your tracking email. Check your spam box worse case scenario.
We use USPS as our courier service for all international orders. It must clear customs before it gets shipped. MOST international orders will be received (door to door) within 14 - 20 Business Days. We have no control to over the parcel once we email you the tracking number. We will try our best to have it shipped out to you in the most speediest fashion.
We use Canadapost as our courier service for all canadian orders. IF all items on your invoice is marked INSTOCK (no mixig with AVAILABLE items) it will arrive to you in 5 business days if you live in Ontario/Quebec - 7 business days if you live elsewhere depending on Canadapost transit time (BC is 6 business days). For all other orders containing the words AVAILABLE, MOST canadians orders will be received (door to door) within 14 - 20 Business Days due to the fact that some of those AVAILABLE items must be shipped up from our distributors or warehouses from the states which delays shipping. We have no control to over the parcel once we email you the tracking number. We will try our best to have it shipped out to you in the most speediest fashion. Unfortunately due to cost of overseas shipping - if you wish to have your item replaced we will make arrangement however we will not refund your shipping back to us.
Any items marked in-stock will ship out within 1-3 BUSINESS DAYS (weekend and holidays does not count).
Any items marked available will ship out within 4-7 BUSINESS DAYS. You will be notified IMMEDIATELY when your parcel leaves the warehouse.
Please watch the release date of items. Do not mix and match pre-order items with in-stock items. We will split your order up and shipping cost WILL BE RECALCULATED. Please watch the release date when mixing multiple pre-order items. Each preorder items will be charged shipping accordingly. Example: if two items (A and B) arrive in different date and shipping is 8.95$ - item A arrives at the beginning of the month, we will charge you for the product and 8.95$. Item B will be charged at a later date with another shipping charge.Cancelling
All orders being Cancelled must be done within 24-48 hours. FOR USA/CANADA ONLY:All orders that are cancelled before being shipped out after are charged 15% restocking fee. FOR INTERNATIONAL CLIENTS:Shipping will not be refunded instead of the restocking fee.All pre-order items cancelled will be charged 10% of the items cost.
WE DO NOT ACCEPT MONEY ORDERS.
We receive stock images from our suppliers therefore most of the pictures are in english OR in triligual. HOWEVER due to the location of our head warehouse please be aware that all HASBRO products maybe TRILIGUAL PACKAGING, WE CANNOT ACCEPT ANY RETURNS if MARVEL, STAR WARS, OR GI JOE PRODUCTS are in the wrong packaging languages. Please do not ask us for specifics as we get too many of these requests and we fill at random.
1) We must be notified of the return within 7 days of your receipt of the product.
This policy is in effect since October 1st 2010